Refund policy
Return & Refund Policy
At prabys, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Contact Information prabys 7 Lower Grosvenor Place, London, SW1W 0EN, United Kingdom Phone: +44 07860 351769
Returns You have 14 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale
- Perishable goods
- Downloadable digital products
- Items that have been used, damaged, or altered after delivery
How to Initiate a Return To start a return, please contact us at +44 07860 351769 or write to us at 7 Lower Grosvenor Place, London, SW1W 0EN, United Kingdom. Please include your order number and reason for return. We will provide you with return instructions and a return address.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wangruei87623654@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wangruei87623654@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wangruei87623654@gmail.com.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days.
Late or Missing Refunds If you have not received your refund after 7 business days, please first check your bank account and contact your card issuer, as it may take additional time before your refund is officially posted. If you have done this and still have not received your refund, please contact us.
Return Shipping Costs Customers are responsible for paying return shipping costs unless the item is defective or we made an error with your order. Original shipping costs are non-refundable.
Exchanges If you need to exchange an item for a different size or colour, please contact us. We will guide you through the exchange process subject to stock availability.
Damaged or Defective Items If you received a damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.