Refund Policy
Last updated: July 2026
At prabys, we want you to be completely satisfied with your purchase. Please read our refund policy carefully.
Contact Information
prabys
7 Lower Grosvenor Pl, London SW1W 0EN
Phone: +44 07860 351769
Returns
You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
How to Request a Return
To initiate a return, please contact us at the details above with your order number and reason for return. We will provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7 days. The refund will be applied to your original payment method.
Please note that original shipping costs are non-refundable unless the item was faulty or incorrectly sent.
Faulty or Incorrect Items
If you received a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
- Items that have been used or damaged after delivery
- Items returned after the 14-day return window
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.